F.A.Q.

How long will it take for my order to be completed?


The normal period is one or two working days for deliveries within the Peninsula (Spain, Portugal and Andorra), and three to five working days for the Balearics, Canary Islands and Ceuta and Melilla. Please note that in counting the days necessary for an order to be delivered, we consider neither Saturdays and Sundays, nor national and regional holidays.




Can I change or return my order?


If you are not completely satisfied with your purchase you have fifteen working days, from the day of delivery, to return it in part or in whole. You can find more information about policy on returns and exchanges by clicking here.




How long will it take to recieve a refund?


Refunds will be made via the same payment method within a maximum of fifteen working days from reciept of the returned goods. This allows for checks to be made that the goods are in perfect condition. Please note that the cost of the return will be deducted. For more information click here.




Are all Kidolphin products organic?


The cotton in all our products is 100% GOTS (Global Organic Textile Standard) certified organic and OEKO-TEX® (tested for prejudicial substances). That means that our organic cotton is is grown without toxic fertilisers and chemical pesticides, ensuring environmentally sustainable production. Our garments are not uniforms, that´s why we producte them in green and cream and brown, which are the colours in which cotton can be grown naturally. Throughout the entire process, from planting and growing to weaving and fabrication, no colourants, bleaches, pesticides or toxic chemicals are used. Consequently there are also no toxic industrial wastes produced. Occassionally we may use other natural fibres / bio-polymers, when it is nescessary for better elasticity, protection and durability of the garment. But in all cases these materials are eco-freindly and certified for use with babies and small children.





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